Secret Solitaire LLP

Trading as Secret Solitaire
GSTIN: 27AFGFS9557P1ZV

301, Sukh Sagar BuildingNS Patkar MargGirgaon ChowpattyMumbai 400007

Email: mail@secretsolitaire.in

Information you provide

We may collect information you choose to give us, including when you:

• Book a consultation, showroom visit, or private appointment
• Submit a contact or inquiry form
• Request a bespoke piece
• Message us on WhatsApp or other channels
• Join our newsletter or mailing list
• Place an order or begin checkout
• Communicate with our team by email, phone, or in person

This may include:

• Name
• Email address
• Phone number
• Preferred appointment date / type (showroom, virtual, phone)
• Product interest, budget, design preferences, and messages you send
• Shipping / billing details (when you purchase)
• Any other information you voluntarily provide

Information collected automatically

When you visit our website, we (and our service providers) may automatically collect:

• Device and browser information
• IP address and approximate location
• Pages viewed, links clicked, and referring URLs
• Cookies and similar technologies (see Section 6)

Information from third parties

If you shop through our store powered by Shopify, Shopify and related payment / shipping partners may process order and payment information on our behalf. Social platforms (e.g. Instagram, Facebook, WhatsApp) may also share limited information with us when you interact with our accounts, subject to their own policies.

We use personal information to:

• Respond to inquiries and consultation / appointment requests
• Arrange showroom visits and virtual or phone consultations
• Provide product information, WhatsApp support, and customer service
• Process orders, payments, deliveries, and returns
• Send service-related messages (order updates, appointment confirmations)
• Send marketing or newsletter communications where you have opted in (you may unsubscribe anytime)
• Improve our website, products, and services
• Prevent fraud, secure our systems, and comply with legal obligations

We do not sell your personal information.

We may share information with:

• Service providers who help us operate our business (e.g. Shopify for e-commerce, hosting, email tools, analytics, payment processors, logistics partners)
• Messaging platforms such as WhatsApp when you choose to contact us that way
• Professional advisors (legal, accounting) when reasonably necessary
• Authorities when required by law or to protect our rights, safety, or property

Where we share data with providers, we expect them to use it only to perform services for us and in line with applicable law.

Razorpay processes on-site payments, while Shopify supplies catalogue infrastructure and records confirmed orders. We do not store full card, bank-account, CVV, or UPI authentication details on our own servers. Payment data is handled by those providers under their privacy policies and security standards.

Cart and wishlist preferences may be stored locally in your browser (e.g. local storage) to keep your session working.

We use cookies and similar technologies to:

• Keep secure checkout and payment authentication working
• Remember your bag, wishlist, and cookie choice in local storage

We do not currently enable advertising or analytics cookies. Details, provider information, and your controls are set out in our Cookie Policy.

We keep personal information only as long as needed for the purposes described above — for example, to complete a consultation, fulfil an order, meet legal or tax requirements, or resolve disputes — and then delete or anonymise it where reasonably practicable.

We take reasonable technical and organisational measures to protect personal information. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

Depending on applicable law (including Indian data protection rules), you may have the right to:

• Request access to the personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete information, subject to legal retention needs
• Withdraw consent for marketing communications
• Raise a concern about how we handle your data

To exercise these rights, email us at mail@secretsolitaire.in.

You can unsubscribe from marketing emails using the link in those emails (if provided) or by contacting us.

Our services are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will take appropriate steps to delete it.

Our website and providers (including Shopify and related tools) may process data on servers outside India. Where that happens, we take steps consistent with applicable law to protect your information.

Our site may link to third-party sites or services (social media, maps, WhatsApp, payment pages). Their privacy practices are governed by their own policies, not this one.

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the site after updates means you accept the revised Policy, where permitted by law.

For privacy questions, data requests, or grievances:

Secret Solitaire LLP

GSTIN: 27AFGFS9557P1ZV

Grievance Officer: RUSHABH SAURABH JHAVERI
Designation: Partner
Email: mail@secretsolitaire.in
Phone: +91 93266 59878
Address: EW2070 Bharat Diamond Bourse, BKC, Mumbai 400057

Showroom: 301, Sukh Sagar Building, NS Patkar Marg, Girgaon Chowpatty, Mumbai 400007

Or visit our Contact page.